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Overview

Infosys Enterprise Service Management Café, an AI-powered solution built on the ServiceNow platform, delivers a 40% acceleration in implementation timelines. Benefit from 100+ deployment-ready applications and pre-configured industry solutions designed to optimize workflows and embed best practices across diverse industries.

By harnessing the power of the Now Platform's AI, featuring intelligent Agentic AI and GenAI agents, the Café enhances rule-based processes with intelligent automation, dynamic decision-making, and personalized, context-aware insights.

Infosys Enterprise Service Management Café

Workflows

1

  • Pro Plus Bot Factory
  • Data Workflow Fabric
  • Agentic AI for IT and Beyond
  • AI powered Virtual Agent
  • Knowledge Assist
2

  • Sales and Order Management
  • Customer Service Management
  • Field Service Management
  • Financial Services Operations
  • Global Business Services (GBS) and more
3

  • Service Management Suite
  • AIOps Observability
  • Technology enabled risk management
  • Back to Box
  • Digital Experience Index
4

  • Employee Experience
  • Employees Journey maps
  • User Personas
  • Digitized HR Services
  • Employee Document Management
5

  • Citizens Development
  • ERP Modernization
  • Rapid Application Development
  • Integration Hub
  • Application Modernization
Technology Workflows Employee Workflows Customer & Industry Workflow Automation & Gen-AI Creator Workflows

ServiceNow accelerator with AI-powered ready-to-deploy code across industry workflows

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Leveraging our industry-first, AI-first approach, this solution significantly enhances your out-of-the-box ServiceNow experience. By consolidating and rationalizing existing tools and providing over 100+ functional plugins, we empower enterprises to manage always-on service environments, boost customer satisfaction, and drive persona-based user adoption of the ServiceNow platform.

Leverage the Infosys Enterprise Service Management Café and accelerate the business transformation to experience value realization through:

  • Rapid Deployment – reduction timelines by 30%
  • Deploy AI Agents to drive productivity improvements for Users, Agents and Developers
  • Drive Platform adoption with effective use all capabilities on ServiceNow
  • Cost Optimization for licenses and subscription management
  • Improved User Experience with Self Service with 25% improvement in CSAT
  • Enhanced Operational Efficiency with Gen AI and Automation workflows
  • Scalability and Flexibility, Meet Compliance standards
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Challenges & Solutions

Infosys Enterprise Service Management Café has 100+ ready to deploy solutions available to help organizations rapidly improve the platform readiness time (~40-50%)

Infosys Enterprise Service Management Café tackles slow, complex ServiceNow implementations for diverse industries by offering over 100+ pre-built, AI-powered solutions tailored to specific sectors enabling rapid optimization of workflows, drive platform adoption with Digital Experience Index (DEI), enhanced user experiences, and significant operational efficiency gains through intelligent automation and industry-specific best practices.

Infosys Enterprise Service Management Café enables organizations to navigate their AI transformation journey by providing a comprehensive AI maturity assessment framework & in-house AI Bot Store solution that bridges strategic AI vision with autonomous predictive workflows & Generative AI powered AI Agents capable of enhancing productivity & experience across the key personas.